Our method of shipping is UPS ground from Charlotte, NC.
Our regular shipping schedule is Monday thru Thursday with daily cut-off time at 12:00 p.m. EST. No shipments on Fridays.
RUSH orders needed for specific in-hands date should be verified over the phone. Every step will be taken to meet your deadline.
The Director's Chair ships at 30 lb. UPS ground rate.
A physical street address is required for delivery.
If a package arrives damaged or broken open, refuse it and have UPS return it to us. A replacement will be sent out.
Orders usually ship within 1-2 business days after we receive them. Exceptions include backorders and holidays.
Shipping charges based on UPS rates plus a handling charge to cover packaging.
International, AK & HI Orders
All order shipping outside 48 contiguous states should use the International Order Form found below. Please complete this form and fax it to us at 704-521-8779. You will then receive an e-mail price quote requesting your approval of the shipping costs. **Customers will be responsible for all applicable duties and/or fees.**
Return Policy10% Restocking Fee on all Returns
10 Day Return – 30 Day Exchange Policy
Call 704-521-8099 for Return Authorization #
If you are not happy after initial inspection with your order, you may call 704-521-8099 for a Return Authorization #. You may return it within 10 working days for refund or up to 30 days for exchange. All returns must have RA# clearly marked on return address label. Any package returned without an RA# will be refused. Product should be in new/unused condition. Send returns to:
Textile Printing, Inc. 605 Phillip Davis Dr., Suite 4 Charlotte, NC 28217-1548
Enclose a note explaining why you are returning the item for exchange or refund and a copy of the original sales receipt.